1. Pre-sales service:
● Introduce company status, product technology;
● Guide customers to choose products according to their needs.
● Provide factory construction technical consultation, machine layout etc.
● Provide factory construction related spare parts and tools.
2. In-sales service:
● Follow up the contract and organize various departments to review the contract;
● Be responsible for solving problems if the contract is not clear or needs to be negotiated by both parties,
● Track production and delivery, and track the production of various outsourcing parts according to the requirements of the contract,
3. After-sales service:
● Guide the installation and commissioning of the equipment for the user on time according to the contract, ;
● Provide On-site training to guide customers in standard operation and use;
● Be responsible for receiving and handling customer complaints about product quality and service quality;
● Provide machine maintenance guideline and remind customers to do the maintenance of machines.
● Follow up and inspect irregularly and implement dynamic management during the warranty period,
● Be responsible for the warranty replacement if it is a quality problem of our products during the warranty period,
● Be responsible for the training of service personnel to continuously improve the overall quality of service personnel.
● 24 hours to provide customers with the company's equipment failure call dispatch, business consultation and customer complaints, customer suggestions and other services.
Post time: 2023-03-22
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